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"To begin, anyone that is looking for a fantastic experience...look no further!!!! "

Browns Honda City
Last updated 3 years ago

  • on DealerRater
  • To begin, anyone that is looking for a fantastic experience...look no further!!!! Brown's Honda should be your only stop to purchase your new/used car. I was greated at the door by my salesperson, Andrew, and his demeanor made me feel as if, "the customer really matters". I will not mention the BAD experience I had from another local dealership I was working with. Shortly after, I brushed myself off from my negative experience, and drove to Brown's Honda (with tears in my eyes). I explained to Andrew ( my salesperson) that I just walked out of another dealership feeling totally disrespected, embarrassed, verbally abused, and emotinally, my confidence had been broken.
    Andrew took the time to listen to my complaint, then he helped me pick out a honda with the features I wanted, while explaining the whole process to me as it was occurring. None the less, my new car sales would also be including a parent that was disabled and I did not think that this parent could make it in to the showroom, so Andrew went to the manager and offered to take me to the senior home to fulfill paperwork obligations! How wonderful is that to have a team of caring people that really makes a difference in what car sales should truly be about ? I traded in my tears for smiles the whole time I was there. Soon after, I picked out my new car but had to leave Brown's Honda for an appointment before completely fulfilling all the requirements of purchasing my car. The manager had Andrew put gas in MY NEW CAR and sent me on my way!!!
    Next, the following day I returned to Brown's to finish up all my existing paperwork. However, let me also include a comment in reference to my trade in value of my SUV. I was trading in this vehicle and received an appraisal by the manager for "TOP dollar". I did my homework and had several appraisals from different companies but Brown's made an offer that I absolutely could not refuse !!! Shortly after, I was sitting in the financial office of ,Mr. Ferdi , and he is AWESOME, FRIENDLY, CARING, INTERESTING, FUNNY, VERY PERSONABLE and extremely loyal to his customers. His work was cut out for him and he spent a considerable amount of time working with me while never getting upset, or discouraged with tmy situation. Next, Mr. Ferdi allowed me the priviledge of meeting his manager, Mr. Rob Smelser. What a wonderful asset to this business. He commented that it is important to him to keep me smiling.
    Mr. Smelser is really devoted to customer service and satisfaction with a smile!!! He assured me that he would try his BEST to work within the realm of my circumstances. He made no false promises, nor any guarantees, but simply remained honest throughout the financing process. I felt in my heart that I was taken care of throughout this wonderful experience and ,no matter what the outcome, I knew I had to share this experience, ESPECIALLY with all the women that are by themselves trying to buy a car! Thereafter, a few minutes later I had happy tears in my eyes and new car keys in my hand. Mr. Smelser came through for me and I truly think of Brown's everytime I drive my new car!!!! I AM EXTREMELY GRATEFUL TO BE A PROUD OWNER OF A HONDA CIVIC!!!!!!
    In conclusion, to everyone that has been (or may be) disrespected, misguided, lied to, false promises, abused, and taken advantage of, I suggest that you walk away with your head held high and GO TO BROWN'S HONDA where "honesty is their BEST policy"! I am a satified customer that will always give word of mouth KUDO's to this business!!! I truly look forward to doing business with this dealership again in the future!!! Again, thanks to everyone...you truly make a difference!

    Sincerely,
    Jenny Bush

    jennybush1

 

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